At GlideEBike, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help—quickly and fairly.
Return Period
You may return an item within 30 days of receiving it.
Unfortunately, we cannot offer refunds or exchanges after this period.
Eligibility for Returns
To qualify for a return:
The item must be unused and in its original condition
It must include all original packaging and accessories
Proof of purchase is required
Do not send your item back to the manufacturer
Non-Returnable Items
We do not accept returns for:
Gift cards
Items marked as final sale
Products showing signs of use or wear
Items returned without original packaging
Partial refunds may be granted in certain cases, such as damaged packaging or missing accessories not due to our error.
Refunds
Once your return is received and inspected, we will notify you by email about the status of your refund.
If approved, your refund will be processed and applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
Double-check your bank account.
Contact your credit card company—posting time may vary.
Contact your bank—some processing delays are common.
If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 glideebike@gmail.com
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, please email us at glideebike@gmail.com with your order number and any relevant photos.
Gifts
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for your return.
If the item was sent to the gift giver, the refund will go directly to them.
Shipping Your Return
To return your item, please send it to:
[Insert Your Return Address Here]
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
We strongly recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
Need Help?
If you have any questions regarding returns or refunds, feel free to contact us:
📧 glideebike@gmail.com
