FAQ

What can we help you with today?

Most orders are processed within 1–3 business days. Shipping times vary depending on your location, but typically range from 5 to 10 business days. You’ll receive a tracking number as soon as your order ships.

Most e-bikes arrive 85–90% assembled. Final steps like attaching the handlebars, front wheel, or pedals may be required. Don’t worry—each bike comes with easy-to-follow instructions, and in many cases, tools are included.

We accept returns within 14 days of delivery on unused and undamaged items in their original packaging. Please contact our support team before returning any product to receive a return authorization and instructions.

Yes, all of our e-bikes come with a manufacturer’s warranty that covers defects in materials or workmanship. Warranty terms may vary depending on the model, so please check the product page or contact us for details.

Range depends on several factors, including battery size, terrain, rider weight, and level of pedal assist. Most e-bikes offer a range of 25 to 60 miles per charge. Full battery details can be found on each product page.

Most e-bikes are water-resistant but not fully waterproof. They can handle light rain and splashes, but it’s best to avoid riding through deep water or leaving your bike exposed during heavy storms. Always check the product specifications for water resistance ratings.

Yes! You can ride an electric bike just like a regular bicycle. Most models allow you to switch off the motor or adjust the pedal assist level, giving you full control over your ride.

In most states and regions, you do not need a license to ride a Class 1 or Class 2 e-bike. However, laws may vary depending on your location and the type of e-bike, so we recommend checking local regulations for details.

Choosing the right e-bike depends on your needs—commuting, off-road riding, long-distance travel, or casual cruising. Each product page includes detailed specs and usage recommendations to help you decide. Still unsure? Our support team is happy to guide you.

Absolutely! E-bikes are ideal for hilly terrain. Most models come with powerful motors and multiple assist levels to help you climb hills with ease. Just make sure to check the motor wattage and torque specs for best performance in steep areas.

Find the Perfect E-Bike for Your Lifestyle

From daily commutes to weekend rides, our electric bikes are built to match your pace and needs. Explore reliable, stylish, and high-performance models designed to make every ride smoother and more enjoyable.

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